FAQ
We have compiled the questions raised by users as follows, hoping it can assist you.If you encounter any questions, please feel free to ask us anytime. We look forward to improving our service to serve more customers well.
1.Shipping&Tracking & Delivery
Your order typically arrives within 7-20business days, depending on your location and shipping method chosen at checkout.
Once your order ships, you will receive a tracking number via email.You can check the logistics on this ：.
Yes, we ship internationally. Shipping rates and delivery times vary by destination. Please refer to our shipping policy for more details.
If your package is delayed beyond the estimated delivery time, please contact our customer support team. We will assist in tracking down your order and resolving any issues.
Yes, expedited shipping options are available at checkout for an additional fee. You can choose your preferred shipping method during the ordering process.
2.Payment, Billing & Fees
We accept major credit cards (Visa, MasterCard, American Express,Discover,JCB,Diners Club,China UnionPay) and PayPal&Strip for online payments.
Your payment is processed immediately upon placing your order.
No, the price you see at checkout is inclusive of all applicable taxes and fees.
Orders cannot be modified or canceled once they have been processed. Please ensure all details are correct before completing your purchase.
Currently, we do not offer installment payments or layaway plans. All orders must be paid in full at the time of purchase.
3.Shopping & Discounts
Yes, we offer discounts on bulk orders. Please contact our sales team for more information.
We occasionally run promotions and sales. Sign up for our newsletter to stay updated on the latest offers.
Yes, we offer free shipping on orders over a certain amount. Please check our shipping policy for current thresholds.
Only one discount code can be applied per order. Choose the one that gives you the best savings at checkout.
Yes, we have a loyalty program that rewards repeat customers with exclusive discounts and special offers.
4.Products & Care Instructions
Each product comes with specific care instructions. Please refer to the product description or packaging for details.
Many of our products are handmade by skilled artisans. Each piece is unique and crafted with care.
Some products may be customizable. Contact our customer support team to inquire about customization options.
We source our products directly from trusted manufacturers and artisans. Each item is guaranteed to be authentic
Our products are made from high-quality materials such as wood, metal, and natural gemstones. Specific materials are listed in the product descriptions.
Certainly, many of our customers buy these products to gift to their husbands, wives, parents, children, friends, or for business openings.
Please contact our online customer service or email us at info@Startsmall.cn for assistance.
Simply wear and display them as normal accessories. We will provide specific instructions for special products.
Usually, we use elastic cords that are adjustable, and we also specify sizes when applicable.
5.Returns & Exchanges
We offer a 30-day return policy for unused and undamaged items. Please see our returns page for detailed instructions.
To initiate a return or exchange, please contact our customer support team within 30 days of receiving your order.
Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
Refunds are typically processed within 5-7 business days after we receive your returned item.
Personalized or customized items are final sale and cannot be returned unless they arrive damaged or defective
6.About Us
Our headquarters are located in shenzhen china, with a global team dedicated to serving customers worldwide
Our mission is to provide high-quality, authentic products that inspire peace, harmony, and spiritual well-being.
Currently, we operate exclusively online through our website.
You can reach us via email at info@startsmall.cn for any questions or assistance you may need.
Yes, please refer to Wikipedia for details.
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